Using Service Exchange for providers

As a provider, learn how to use Service Exchange to submit requests from the service catalog, and track order fulfillment from your ServiceNow® instances.

• Register a consumer from the Provider Center
  Register a consumer instance from the Connections tab in the Provider Center to establish a Service Exchange connection between your instance and the consumer instance.
• Register a Service Exchange consumer
  Registering a new consumer in Service Exchange establishes an instance-to-instance integration between a provider and a consumer.
• Fulfill a consumer request
  Service Exchange Remote Catalog items are ordered from the consumer's ServiceNow instance, and they create provider tasks in each instance. The provider's agent fulfills these provider tasks in their ServiceNow instance. The data in these tasks is synchronized between instances so that they both can track the progress.
• Using the Scratchpad for Service Exchange tasks
  The Scratchpad feature facilitates exchange of additional data between provider and consumer instances while performing Service Exchange tasks.
• Enable magic links
  Configure magic links to enable consumer users to access provider instance resources directly without manual authentication. Magic links streamline cross-instance navigation by automatically handling login credentials.
• Update settings for authorized users
  As a provider, you can configure the settings for Authorized Users who have been created on the consumer's instance.
• Adding or creating scripts to a remote record producer
  As a provider, you can perform more complex tasks and gain better control over catalog requests from consumers by using various scripts in a remote record producer (RRP). Consumers must approve all scripts to use the RRP.
• Reestablish connection after a clone for a provider
  After you clone your instance, you must reestablish the connection between the provider and consumer instances.
• Execute a scan suite as a provider
  Execute a scan suite to identify issues in your instance and review the scan results.