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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a Vulnerability Response severity map

Vulnerability Response severity mapping transforms third-party source severity fields to recognizable fields in Vulnerability Response.

Before you begin

Role required: sn_vul.vulnerability_admin or sn_vul.admin (deprecated)

About this task

Vulnerability Response ships with National Vulnerability Database (NVD) to normalized ServiceNow severity mapping. ServiceNow third-party integrations such as the Qualys Vulnerability Integration provide severity mappings upon installation. These maps can be adjusted by changing the fields in existing maps.

Creating or editing a severity map is intended only for customized or non-standard third-party mappings in your environment.

Procedure

  1. Navigate to All > Vulnerability Response > Administration > Normalized Severity Mapping.

  2. Click New.

  3. Fill in the fields on the form, as appropriate.

FieldDescription
SourceThe name of the source for the severity mapping.
Source valueThe source severity value.
Target valueThe target severity value. Choices are: - 1- Critical - 2 - High - 3 - Medium - 4 - Low - 5 - None
Integration typeIntegration type choices are:- Vulnerability Response - Application Vulnerability Response - National Vulnerability Response - Container Vulnerability Response
  1. Repeat Step 3 for each source severity level.

  2. Select Save.

Parent Topic:Advanced Vulnerability Response configuration tasks