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Release: Australia · Updated: 2026-04-21 · Official documentation · View source

Configure Crowdstrike Falcon EDR integration

Download and configure the CrowdStrike Falcon EDR integration to enable endpoint detection and response capabilities in your ServiceNow instance.

Before you begin

Role required: sn_sec_tisc.admin

Important:

  • Threat Intelligence Security Center application must be installed and activated.
  • Obtain the API Client ID and API Client Secret from CrowdStrike Falcon console.
  • In the CrowdStrike Falcon portal API Scopes, enable the IOC Management: read and write access.

Procedure

  1. Navigate to Threat Intelligence Security Center.

  2. Download the integration from the ServiceNow Store.

  3. Select Integrations > Security Tools > EDR.

  4. Select Configure New Security Tool to configure CrowdStrike Falcon EDR integration.

  5. Select CrowdStrike Falcon EDR.

  6. On the Configure new security tool form, fill in the fields as appropriate.

FieldDescription
NameName for the new security tool integration. For example, CrowdStrike Falcon EDR.
Vendor NameName of the vendor. The details of the selected vendor are populated by default. For example, CrowdStrike Falcon EDR.
DescriptionDescription for the new security tool integration.
Integration TypeType of integration.
Integration CategoryCategory of integration.
Integration Configuration
Base URLThe base URL is the CrowdStrike API base URL. The default value is https://api.crowdstrike.com. For more information, see https://falcon.crowdstrike.com/documentation/page/a2a7fc0e/crowdstrike-oauth2-based-apis\#k9578c40
Client IDThe client ID that you obtained from CrowdStrike. For more information, see https://falcon.crowdstrike.com/documentation/page/a2a7fc0e/crowdstrike-oauth2-based-apis.
Client SecretThe client secret key that you obtained from CrowdStrike. For more information, see https://falcon.crowdstrike.com/documentation/page/a2a7fc0e/crowdstrike-oauth2-based-apis.
Expiration period in days for any type of observablesThe expiry period in days that is applied for any type of observable(s) when they are sent to CrowdStrike EDR.Note: This option is a fall back expiration period when the expiration time is not set for any specific observable type.
IP Observable Expiration TimeThe expiry period in days that is applied for the IP type of observable when they are sent to CrowdStrike EDR.
Domain Observable Expiration TimeThe expiry period in days that is applied for the domain type of observable when they are sent to CrowdStrike EDR.
Hash Observable Expiration TimeThe expiry period in days that is applied for the Hash type of observable when they are sent to CrowdStrike EDR.
  1. Select Save to apply the changes.

    The integration details are validated, and by default the CrowdStrike EDR integration's status is turned off.

  2. Select Enable to enable the CrowdStrike EDR integration.

    Note: Multiple configurations are allowed for CrowdStrike Falcon EDR integration.

Parent Topic:CrowdStrike Falcon EDR integration

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Send observables to EDR