Create an inbound request

Unlike security incidents, inbound requests are generally of a lower priority. Requests for a lookup, scan, or a new badge are examples of inbound requests.

Before you begin

Roles required: sn_si.basic role or higher

Procedure

1. Navigate to one of the Requests forms.

   For example, All > Security Incident > Inbound Requests > Assigned to Me.

2. Click New.

3. Fill in the fields on the form, as appropriate.

   Field	Description
   Number	[Read only] The automatically generated security request number.
   Company	The requester company.
   Location	The CI location, if applicable. This field is pre-filled when the CI is selected.
   Configuration Item	The configuration item affected by the request.
   Priority	The priority of the request.
   Opened	[Read only] The date and time that the request was opened.
   State	The current state of the security request. Upon security request creation, this field defaults to Draft.
   Assignment group	The assignment group from which the assigned worker is selected.
   Assigned to	The individual assigned to perform the work.
   Short description	A brief description of the security request, which is visible to the requester.
   Description	The full description of the request, which is visible to the requester.
   Work notes	Work notes, which are visible to the requester.

4. When you have completed your entries, click Submit.

5. If you must escalate the request to a security incident, click Convert to Security Incident.