Propose, promote, and link incident records
Propose or promote security incidents as major security incidents when incidents are identified as critical threat to the organization.
Once Major Security Incident Management is installed on your ServiceNow instance, you can handle the transition of security incidents to major incidents as follows:
- Propose a security incident to major security incident candidate to initiate a review process.
- Directly promote a security incident to a major security incident without a review process.
- Reject a security incident proposed as a major security incident.
You can also link a security incident as a child incident to the major security incident so that all related security incidents can be tracked together.
- Propose as a Major Security Incident
Propose a security incident to a major security incident. - Promote to a Major Security Incident
Promote a security incident to a major security incident or reject promoted proposals through the Major Security Incident Management (MSIM) Workspace. - Link to Major Security Incident
Link security incidents to a major security incident.
Parent Topic:Using Major Security Incident Management
Related topics
Using MSI List view in the MSIM workspace
View Major Security Incident impact metrics
View Major Security Incident trend charts
Update Major Security Incident details
Link additional records to Major Security Incident
Unlink records from Major Security Incident
Manage tasks in a Major Security Incident