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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Schedule incident retrieval

Set a schedule that determines how frequently Microsoft Defender incidents are pulled into SIR to ensure timely and efficient ingestion.

Before you begin

Role required: sn_si.admin, sn_si.ingestion_profile_admin

Procedure

  1. If you aren’t continuing from the previous section of the Filtering and Aggregation criteria, access the profile you’re defining.

    1. Navigate to All > Microsoft Defender Integration > Defender Incident Profiles.

    2. Select the profile that you’re continuing to define.

    3. Select Scheduling in the progress bar.

  2. On the form, fill in the fields.

FieldDescription
Ongoing incident ingestionOption to set ongoing incident ingestion that the ServiceNow AI Platform instance pulls from the Microsoft tenant for new incidents. Security incidents are created if triggered incidents are found and the incident generation filtering criteria matches.
Polling increment \(minutes\)Polling frequency defined in minutes.
Set incident ingestion timeOption to add Date and time for the initial ingestion.
Input incident ingestion timeDate and time that you specify for the incident ingestion.
One-Time Retrieval

Option to enable one-time retrieval of historical Microsoft Defender incidents and followed by the reconciliation of the data.When processing the data, both ongoing incidents and historical data are pulled.

Note: The retrieved historical Microsoft Defender incidents undergo de-duplication checks to avoid any duplicates within the Security Incident Response application.

Since dateThe date since historical incidents were ingested from Microsoft.
Image omitted: ms-def-scheduling.png
Schedule incident retrieval
  1. Select Continue.

What to do next

Automate incident updates and closures