Integrating Major Security Incident Management

Extend the capabilities of Major Security Incident Management and connect with ServiceNow AI Platform instance by integrating with Microsoft applications.

Important: An update set (KB1289784) is available within the Major Security Incident Management Quick Start Guide to help users with an easy configuration set up, you need to import the update set after you complete the application installation. Follow the procedure detailed in the Quick Start Guide (Step 2) under the Supporting documents section within the MSIM application, which is on ServiceNow Store.

• Integrate Major Security Incident Management with Microsoft SharePoint
  Integrate your Microsoft SharePoint with Major Security Incident Management.
• Integrate Major Security Incident Management with Microsoft Teams
  Integrate your Microsoft Teams with Major Security Incident Management.
• Establish MS Teams Graph connection on ServiceNow AI Platform
  Integrate ServiceNow AI Platform instance and Microsoft Teams account by establishing a Microsoft Teams Graph connection.
• Major Security Incident Management Conference Call Integration
  With Major Security Incident Management conference calls integration, you can collaborate with your customers and peer agents to resolve customer issues using the video and screen sharing options in Microsoft Teams, Cisco Webex, or Zoom from the MSIM application.

Parent Topic:Major Security Incident Management