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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Integrate MSIM Conference Calls with Cisco Webex

The MSIM Conference Call Cisco Webex integration enables you to manage and initiate a Cisco Webex conference call directly from a major security incident.

Key Features

  • Start and end Cisco Webex meetings directly from major security incidents.
  • Manage a Cisco Webex meeting by adding or removing participants.

Prerequisites

Verify you’ve installed the following Integration Hub plugins on your ServiceNow instance.

  • Notify plugin (com.snc.notify)
  • Notify Cisco Webex Connector (sn_notify_webex)
  • Cisco Webex Teams Spoke (sn_cisco_teams_spk)
  • Notify UI Components for Configurable Workspaces

For more information, see Request IntegrationHub.

Configuration

To configure the MSIM Conference Call Cisco Webex integration using the Notify communication channel, see Configure Notify Cisco Webex Connector.

Parent Topic:Major Security Incident Management Conference Call Integration

Related topics

Start a conference call

Add participants to a conference call

Mute participants in a conference call

View conference call details

Integrate MSIM Conference Calls with Microsoft Teams

Integrate MSIM Conference Calls with Zoom