Skip to content
Using Certificates for authentication › Establish MS Teams Graph connection on ServiceNow AI Platform › Integrate › Major Security Incident Management › Security Incident Response › Enterprise security case management applications › Security Operations
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Attach a Java Key Store certificate for MS Teams

Enable the JWT Bearer Grant token authentication by attaching a valid Java Key Store (JKS) certificate.

Before you begin

Login to your ServiceNow instance to perform the following procedure.

  • Valid Java Key Store certificate
  • Role required: admin

Procedure

  1. Navigate to System Definition > Certificates.

  2. Open the record Microsoft Teams Connector Certificate.

    Ensure to use the default record Microsoft Teams Connector Certificate only.

  3. Enter the password associated with the JKS file in Key store password.

  4. Select the attachments icon (

Image omitted: attachments-icon.png
Attachments icon\) and attach the JKS certificate you had generated.
For more information, see [Configure OAuth application in Microsoft Azure](../../integrate-applications/integration-hub/configure-oauth-application-in-microsoft-azure.md).

  1. Click Validate Stores/Certificates.

  2. Click Update.

Parent Topic:Using Certificates for authentication