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Add information to a security incident › Managing security incidents and inbound requests › Security Incident Response › Enterprise security case management applications › Security Operations
Release: Australia · Updated: 2026-07-09 · Official documentation · View source

Add related problems, changes, and incidents to a security incident

You can add related records, such as problems, changes, and incidents to existing security incidents.

Before you begin

Role required: sn_si.basic

Procedure

  1. If it is not already open, open the security incident you want to update.

  2. Click the Related Records tab.

  3. Fill in the fields, as needed.

FieldDescription
ProblemSelect a Problem (PRB) record that resolves the underlying issue that caused this security incident to be created. The PRBs for this incident are typically created by right-clicking in the security incident form header and selecting Create Problem.
ParentSelect a task record related to the underlying issue that caused this security incident to be created.
Parent security incidentSelect a security incident record related to the underlying issue that caused this security incident to be created. See Parent and child security incident relationships.
IncidentSelect an Incident (INC) record that resolves the underlying issue that caused this security incident to be created. The incident is typically created by right-clicking in the security incident form header and selecting Create Incident.
Change requestSelect a Change Request (CHG) record that resolves the underlying issue that caused this security incident to be created. The change request is typically created by right-clicking in the security incident form header and selecting Create Change.

  1. Click any of the following tabs to further update the security incident: