Exploring Data Loss Prevention Incident Response

Explore Data Loss Prevention Incident Response application to learn how to manage sensitive information for your customers, such as the financial and proprietary data, health records, or social security numbers.

Data loss occurs when confidential or sensitive information leaves the enterprise network as a result of unauthorized communication. With the DLP application, you can identify, respond, and protect your data loss channels.

By using the Data Loss Prevention Incident Response application, your organization has the following key benefits:

• Integrate with multiple third-party DLP solutions to gain a unified view of the incidents in the ServiceNow AI Platform.
• Monitor and assign incidents to the end users so that you can streamline DLP incident management.
• Coach your employees through the customized email templates and notifications that are sent for each incident as well as in the form of a digest.
• Escalate the overdue DLP incidents from the end users to the managers.
• View summary reports of open incidents by policy, severity, top-offenders, and so on.
• Track DLP incident trends, false positive trends, and remediation trends.

Use this section to learn about the key features, various roles involved in working with DLP incidents.

• DLP Incident Response overview
  Learn how you can use the ServiceNow AI Platform and the Data Loss Prevention Incident Response (DLP IR) application. Manage sensitive information for your customers, such as the financial and proprietary data, health records, or social security numbers. Automate the remediation workflows with the DLP Incident Response application.
• Get started with DLP Incident Response
  Review the following information before you start setting up your Data Loss Prevention Incident Response (DLP IR) application.