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Manage customer complaints › Retail
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Track a customer complaint case in workspace

Track the status of a retail customer complaint case in Workspace.

Before you begin

Roles required: sn_rtl_cs_cmplnt.agent, sn_rtl_cs_cmplnt.agent_manager

Procedure

  1. Navigate to Lists > Retail Customer Complaints > All.

  2. Select the case using the case number to track the case.

Parent Topic:Manage customer complaints