Set up your retail support team
Set up your retail support team by creating a group then assigning the sn_retail.support_agent role to members of that group.
Before you begin
Role required: user_admin
You can assign a role to a group to grant access to applications and modules to group members.
Before assigning the sn_retail.support_agent role to a group of users, you must Create a user group and then Add a user to a group.
When you assign roles to groups rather than to individual users, members of the group inherit the role.
When a user switches groups, the new group role is assigned automatically. For information about the Service Mapping roles, see Control user access to application services.
Procedure
Navigate to All > User Administration > Groups.
Select the group to which you want to assign a role.
In the Roles related list, select Edit.
Add the
sn_retail.support_agentrole to the group.Select Save.