Manage a store inquiry case from a mobile app

Manage a store inquiry case from a mobile app by accepting or rejecting a proposed solution. By managing a case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.

Before you begin

Role required: Store associate or Store manager

Procedure

1. On the Retail mobile app, select My Store > All cases from the menu bar.

2. Select the case.

3. Select Actions > Close case

   If the HQ agent requests more information, add more details. If the HQ agent proposes a solution with the resolution, you can accept the solution or reject the solution.

4. Select Accept to close the case.

5. Select Reject to reopen the case.

Parent Topic:Manage store inquiries