Configure related party configurations
Configure the responsibilities of your retail staff by linking related party entity responsibilities to responsibility definitions.
Before you begin
Role required: admin
About this task
Area, regional, or store managers can be given any type of responsibility.
| Name | Default responsibility |
|---|---|
| Store Associate | Location Contributor |
| Store Associate - Fulfiller | Location Agent |
| Store Manager | Location Manager Contributor |
| Store Manager - Fulfiller | Location Manager Fulfiller |
| Area Manager | Location Manager Contributor |
| Area Manager - Fulfiller | Location Manager Fulfiller |
| Regional Manager | Location Manager Contributor |
| Regional Manager - Fulfiller | Location Manager Fulfiller |
You can add, remove, or change the responsibilities associated with your users. ServiceNow recommends that you create a new related party configuration instead of modifying existing configurations.
For more information, see the Organization Core responsibilities table in Create related party configurations.
Procedure
Navigate to All > Customer Service > Administration > Related Party Configuration.
To create a related party configuration, select New.
On the form, fill in the fields.
Select Submit.