Components installed with Retail HQ Operations

Certain roles and dependencies must be considered when using the Retail HQ Operations plugin.

Plugins installed with Retail HQ Operations

Plugin Name	Description	Plugin Dependencies
Retail HQ Operations \[com.sn\_rtl\_hq\_ops\]	The Retail HQ Operations plugin enables effective coordination between HQ teams. It facilitates the execution of assigned work and allows HQ teams to monitor progress.	- com.sn\_retail\_core - com.sn\_multi\_case\_creation - com.fsm\_planned\_work\_management - com.sn\_task\_plan\_templates

Role	Description	Contains roles
sn\_rtl\_hq\_ops.agent	Create, update, and resolve HQ communications case.	sn\_retail.support\_agent
sn\_rtl\_hq\_ops.agent\_manager	Create, update, and resolve HQ communications case. The agent manager also manages the agents.	- sn\_rtl\_hq\_ops.agent - sn\_customerservice\_manager
sn\_rtl\_hq\_ops.location\_agent	Create, update, and resolve HQ communications case for their location.	sn\_retail.associate\_fulfiller
sn\_rtl\_hq\_ops.location\_manager	Create, update, and resolve HQ communications case for their location.	- sn\_rtl\_hq\_ops.location\_agent - sn\_retail.manager\_fulfiller
sn\_rtl\_hq\_ops.plan\_author	Create, update, and track questionnaire and store plan.	- sn\_fsm\_smart\_asmt.questionnaire\_feature\_author - sn\_task\_plan.delete - sn\_task\_plan.report\_viewer - sn\_rtl\_instore\_ops.plan\_author - sn\_case\_creation.org\_editor - sn\_task\_plan.creator