Components installed with Retail customer complaint

Certain roles and dependencies must be considered when using the Retail customer complaint plugin.

Plugins installed with Retail customer complaint

Plugin Name	Description	Plugin Dependencies
Retail Customer Complaint \[com.sn\_rtl\_cs\_cmplnt\]	The customer complaint case type helps manage and resolve customer feedback related to store experiences. This case type enables customers to submit complaints anonymously to encourage honest feedback and help stores improve their service. This case type is included in the Retail customer complaint plugin.	- com.sn\_customerservice - com.sn\_retail\_core

Role	Description	Contains roles
sn\_rtl\_cs\_cmplnt.agent	Create, update, and resolve retail complaint cases.	sn\_retail.support\_agent
sn\_rtl\_cs\_cmplnt.agent\_manager	Create, update, resolve, and manage retail complaint cases.	- sn\_rtl\_cs\_cmplnt.agent - sn\_customerservice\_manager