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Manage customer complaints › Retail
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Close a customer complaint case in workspace

Provide a resolution and close a customer complaint case in workspace.

Before you begin

Roles required: sn_rtl_cs_cmplnt.agent, sn_rtl_cs_cmplnt.agent_manager

Procedure

  1. Navigate to Lists > Retail Customer Complaints > All.

  2. Select the case number to work on the case.

  3. Select Close Case by adding the following resolution details.

    FieldsDescription
    Resolution CodeThe code number of the resolution.
    Resolution notesNote about the resolution.

Parent Topic:Manage customer complaints