Add store case details

Log the store case details to the new HQ communications plan.

Before you begin

Role required: sn_rtl_hq_ops.agent, sn_rtl_hq_ops.agent_manager, sn_rtl_hq_ops.location_manager

Procedure

1. On the Store case form, select the appropriate priority from the Priority drop-down list.

2. Enter the short description in the Short Description.

3. Enter the description in the Description.

4. Select Save to save the details.

5. Select Save & Continue.

   A new form appears where you must add a task for the store.

Parent Topic:Manage store plans to generate cases and tasks