Activation information for all Australia features and products
Cumulative release notes summary on activation information for Australia features and products.
Some products and features require specific subscriptions, roles, or licenses. Other features are part of the and are active by default.
| Application or feature | Details |
|---|---|
| AI Agent Advisor | AI Agent Advisor installs and runs automatically as part of the standard Now Assist setup. AI Agent Advisor is available from the ServiceNow Store. For more information about the installation of AI Agent Advisor, see Configuring AI Agent Advisor. |
| AI Control Tower | Install AI Control Tower by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| AI Desktop Actions | AI Desktop Actions is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using AI Desktop Actions, see Configure AI Desktop Actions. |
| AI Risk and Compliance | Install AI Risk and Compliance by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| AI Search | AI Search is a ServiceNow AI Platform feature that is active by default. |
| API | The following APIs are available by default: - ATF Code Coverage API - Attachment API - GlideAggregate - GlideDate - GlideTime - GlideElement - GlideElementDescriptor - GlideElementDynamicAttributeStore - GlideForm - GlideForm \(Next Experience\) The following APIs require plugin activation: - CopyDynamicSchemaAPI API requires the Dynamic Schema Support \(com.glide.dynamic\_schema\) plugin. - Help Request API requires the Interactions Management \(com.glide.interaction\) plugin. - MIDHermesProducer requires the MID Hermes API \(com.glide.mid.hermes\_api\) plugin. - Party Management Open API requires the Customer Service Base Entities \(com.snc.cs\_base\) plugin. - Wrap Up API requires the requires the Interactions Management \(com.glide.interaction.awa\) plugin. - WSD Presence API requires the Workplace Service Delivery Core \(com.sn\_wsd\_core\) plugin. - WSD Unified Search API requires the Workplace Service Delivery Core \(com.sn\_wsd\_core\) plugin. - WSD User API requires the Workplace Service Delivery Concierge \(com.sn\_wsd\_concierge\), Workplace Service Delivery Core \(com.sn\_wsd\_core\), and Workplace Service Delivery Reservation \(com.sn\_wsd\_rsv\) plugins. |
| Access Management | Access Management is a ServiceNow AI Platform feature that is active by default. |
| Accounts Payable Operations | Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Activity Management | Install CRM Outlook Add-in and CRM Touchpoints by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Adoption Services | Adoption Services is active by default with the plugins. Do not activate this feature. |
| Advanced Approval Management | Install Advanced Approval Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Advanced Risk | Install Advanced Risk by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Advanced Work Assignment \(AWA\) | AWA is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin \(com.glide.awa\). For details, see Activate Advanced Work Assignment. |
| Agent Workspace for HR Case Management | Install Agent Workspace for HR Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Agent experience for CSM | CSM Configurable Workspace is available with activation of the Customer Service plugin \(com.sn\_customerservice\). For details, see Activate Customer Service Management. Install CSM Configurable Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Agentic Contact Center for Banking | Install Agentic Contact Center for Banking by requesting it from ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Agentic Contact Center for Insurance | Install Agentic Contact Center for Insurance by requesting it from ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| App Engine Management Center | Install App Engine Management Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| App Engine Studio | Install App Engine Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Application Manager | Application Manager is a ServiceNow AI Platform feature that is active by default. |
| Application Vulnerability Response | Install Application Vulnerability Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Asset Audit Response | Install Asset Audit Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Authentication | Authentication is a ServiceNow AI Platform product that is active by default. |
| Build Agent | Build Agent is a ServiceNow AI Platform feature that is active by default. Note: Build Agent is dependent on Now Assist for Creator. For more information, see Now Assist for Creator release notes. |
| Business Continuity Management | Install Business Continuity Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Buying Group | Install Buying Group by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| CPQ | Features such as product and configuration sharing in ServiceNow Quote Experience features, require activation by ServiceNow. Submit a support ticket to enable these features. |
| Card data security | Install Card data security by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Care Team Operations for Biomed | Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Care Team Operations for Environmental Services | Install Care Team Operations for Environmental Services by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Care Team Operations for Facilities | Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Care Team Operations for Healthcare IT | Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Care Team Work Management | Install Care Team Work Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Case and Knowledge Management | Case and Knowledge Management is available with activation of the Human Resources Scoped app: Core \[com.sn\_hr\_core\]. See for more information. |
| Change Management | Change Management is a ServiceNow AI Platform feature that is active by default. The Change Management plugins listed are activated by default. |
| Clone Admin Console | Clone Admin Console is a ServiceNow AI Platform feature that is active by default. |
| Cloud Cost Management 10.0 | Install Cloud Cost Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Code Signing | Code Signing is a ServiceNow AI Platform feature that is available with activation of the Code Signing \(com.glide.code\_signing\_enterprise\) plugin. Installing this plugin automatically installs the Code Signing OOB App Signatures plugin \(com.glide.code\_signing.oob\_apps\_signatures\). For details, see Configuring Code Signing. |
| Collaborative Work Management | Install Collaborative Work Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Common Governance, Risk, and Compliance feature | Install Integrated Risk Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Compliance Case Management | Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Configurable Workspace | Configurable Workspace is a ServiceNow AI Platform feature that is active by default. |
| Configuration Compliance | Install Configuration Compliance and third-party integrations by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Configuration Management Database \(CMDB\) | Configuration Management Database \(CMDB\) is a ServiceNow AI Platform feature that is active by default. The Australia release includes an installation of CMDB Workspace. However, you can download the latest version of CMDB Workspace store app \(which includes Service Graph Workspace\) so that you can use its latest features in your Australia instance. For more information, visit the ServiceNow Store. |
| Container Vulnerability Response | Install Container Vulnerability Response and third-party integrations by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Continuous Authorization and Monitoring | Install Continuous Authorization and Monitoring by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Contract Management Pro | |
| Core Business Suite | Install Core Business Suite by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Creator Studio | Install Creator Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Customer Contracts and Entitlements | Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the \(com.sn\_pss\_core\) plugin, which requires a separate subscription. For details, see Configure Customer Contracts and Entitlements. |
| Customer Engagement Sequences | Install Customer Engagement Sequences by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Customer Service Problem Management | Install Customer Service Problem Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Customer Success Management | Install Customer Success Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Customer self-service for Sales Customer Relationship Management | The Business Portal application \(sn\_b2b\_portal\) is automatically installed when you install the Customer Service Portal \(sn\_csm\_portal\). Install the Customer Service Portal by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Data Catalog | Install Data Catalog by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Data Management | Data Management and system archiving are ServiceNow AI Platform capabilities that are active by default. The ability to store archive data in object storage is available with the installation of Live Archive, which requires a separate subscription. For details, see . |
| Data Management for CSM | CSM is a ServiceNow AI Platform application that is available with activation of the Customer Service Management \(CSM\) plugin \(com.sn\_customerservice\). For details, see Activate Customer Service Management. Additional CSM features are available with the activation of other plugins. For details, see Additional plugins for Customer Service Management. Sales Customer Relationship Management is a ServiceNow AI Platform feature that is available with the activation of the Lead to Cash Core plugin \(com.snd.l2c.core\). For details, see Exploring Sales Customer Relationship Management. |
| Data Privacy | Data Privacy is available with activation of the Data Privacy plugin \(`sn_dp_store_app`\). For details, see Activate data privacy. |
| Data products | Install Data products by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| DevOps Change Velocity | Install DevOps Change Velocity by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Developer Sandboxes | Contact your ServiceNow account manager to install Developer Sandboxes. |
| Digital End-User Experience | Install Digital End-User Experience by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Dispute Content Pack for US Regulations | Install Dispute Content Pack for US Regulations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Dispute Rules Content Pack for Mastercard | Install Dispute Rules Content Pack for Mastercard by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Dispute Rules Content Pack for Visa | Install Dispute Rules Content Pack for Visa by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Document Services | Document Services is a ServiceNow AI Platform feature that is active by default. Document Management is available with activation of the Document Management plugin \(com.snc.platform\_document\_management\). For more details, see Activate Document Management. Multi Provider Document Services Framework must be installed by requesting it from the ServiceNow Store. For more information, see Multi Provider Document Services Framework. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Domain Separation | Domain Separation is a ServiceNow AI Platform feature available with activation of the `com.glide.domain.activation_utility` plugin. For details, see Domain separation plugin. |
| Employee Center | Install Employee Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Employee Center Pro | Install Employee Center Pro by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Employee Slate | Access the Employee Slate setup experience through the profile icon to configure branding, data sources for search, and experience settings. |
| Encryption | Platform Encryption is available with activation of the com.glide.encryption.external\_kms, which requires a separate subscription. For details, see Encryption and Key Management subscription bundle. |
| Enterprise Architecture | Enterprise Architecture \(formerly Application Portfolio Management\) is available with activation of the Enterprise Architecture \(com.snc.apm\), which requires a separate subscription. For details, see Enterprise Architecture. Now Assist features are available with activation of the Now Assist for Enterprise Architecture \(EA\) plugin. For more information, see Install Now Assist plugins. |
| Enterprise Asset Management | Install the following applications by requesting them from the ServiceNow Store: - Enterprise Asset Management - Enterprise Asset Management for Healthcare - Enterprise Asset Management for Facilities - OT Asset Management - Enterprise Asset Management for Data Center and Network Asset Management \(DCNAM\) - Enterprise Asset Management for Providers - Expanded Model and Asset Classes Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Enterprise Service Management Foundation | Enterprise Service Management Foundation is available in the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. For more details on the individual products, see Core Business Suite release notes and IT Service Management release notes. |
| Event Management | Event Management is available with activation of the Event Management plugin \(com.glideapp.itom.snac\). For details, see Request Event Management. |
| External Content Connectors | Install External Content Connectors by requesting the External Content Connectors Application Suite from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Field Service Management | Field Service Management is a ServiceNow AI Platform feature that is active by default. |
| Financial Services Card Operations | Install Financial Services Card Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Financial Services Operations Core | Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Financial Services Operations Integration with Mastercard | Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Financial Services Operations Integration with Verifi | Install by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Financial Services Operations Integration with Visa | Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Flows, Subflows, and Actions | Workflow Studio is a ServiceNow AI Platform feature that is active by default. Get the latest Workflow Studio features by updating the app from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Generative AI Controller | Generative AI Controller is a ServiceNow AI Platform feature that is available with activation of a Now Assist application. For details, see Installing Generative AI Controller and Install Now Assist plugins. |
| Goal Framework | Install Goal Framework by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Goal Framework for SPM | Install Goal Framework for SPM by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Hardware Asset Management | Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Healthcare Operations Core | Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Healthcare and Life Sciences Service Management Core | Install Healthcare and Life Sciences Service Management Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Hermes Messaging Service | Hermes Messaging Service is a ServiceNow AI Platform feature that is available with activation of the ServiceNow Stream Connect Installer \(com.glide.hub.stream\_connect.installer\) plugin or the installation of the Log Export Service application. For details, see Activating the Hermes Messaging Service. |
| IT Service Management | Request the entitlement for IT Service Management from the ServiceNow Store and then install it. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| ITOM AIOps | Install ITOM AIOps apps by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. - ITOM AIOps is available with activation of the Event Management plugin \(com.glideapp.itom.snac\). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see Event Management setup. - Install Service Operations Workspace \(ITOM\) by installing the AIOps Experience \[sn\_sow\_aiops\] application from the ServiceNow Store. |
| ITOM Visibility | ITOM Visibility is available with activation of the Discovery \(com.snc.discovery\) plugin and the Service Mapping \(com.snc.service-mapping\) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility applications from the ServiceNow Store.. |
| Identity | Identity is a ServiceNow AI Platform product that is active by default. |
| Impact | For information on package entitlement and features activation, see . For details on configuring Impact and its features, see . |
| Import and Export | Import and Export is a ServiceNow AI Platform feature that is active by default. |
| Incident Management | Incident Management is a ServiceNow AI Platform feature that is active by default. |
| Industrial Connected Workforce Core | ICW Core is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Industrial Connected Workforce Mobile Experience | Install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. Install ICW Mobile by requesting it from the ServiceNow Store. The application is optimized for latest iOS and Android devices and may require a Mobile UI Framework dependency provided by the ICW suite. You can request ICW Mobile from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Industrial Guided Tasks | Industrial Guided Tasks is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store. |
| Industrial Process Manager | Install Industrial Process Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Industrial Standards | Industrial Standards is automatically installed when you install Industrial Connected Workforce Mobile Experience as part of the ICW Foundational SKU. You can request ICW Mobile from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Instance Data Replication | IDR is a ServiceNow AI Platform feature that is available with activation of the IDR \(com.glide.idr\) plugin, which requires a separate subscription. For details, see Request an Instance Data Replication subscription. |
| Instance Scan | Instance Scan is a ServiceNow AI Platform feature that is active by default. |
| Integration Hub | Integration Hub is included in Workflow Data Fabric and is available with activation of an Workflow Data Fabric subscription package. For details, see https://www.servicenow.com/now-platform/workflow-data-fabric.html. |
| Interview management | Install Interview management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Key Management | The Platform Encryption subscription bundle is a group commercial entitlement that includes Field Encryption Enterprise and Cloud Encryption. Field Encryption Enterprise is the unlimited license of Field Encryption. The Enterprise plugin is available with the activation of the com.glide.now.platform.encryption plugin. For details, see Encryption and Key Management subscription bundle. |
| Knowledge Center | Knowledge Center is available by default to all roles in Knowledge Management. |
| Knowledge Graph | Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default. |
| Lead Management | Install Lead Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Legal Conflict of Interest | Install Legal Conflict of Interest by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Legal Matter Management | Install Legal Matter Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Legal Request Management | Install Legal Request Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Localization Workspace | Install Localization Workspace by requesting it from the ServiceNow Store. See Localization Workspace on the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| MCP Server Console | MCP Server Console is available with activation of a Now Assist application. For more information, see Installing Generative AI Controller and Install Now Assist plugins. |
| MID Server | MID Server is a ServiceNow AI Platform feature that is active by default. |
| Manufacturing Commercial Operations | Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Mobile Platform | Mobile Platform is a ServiceNow AI Platform feature that is active by default. |
| Next Experience | Next Experience is a ServiceNow AI Platform® feature that is active by default when the user loads or upgrades to the Australia release. If there are known problems with turning on Next Experience on an instance, an opt-out system property can be created before upgrade. Theme Builder comes with the Next Experience and is active by default. |
| Next Experience Components | Next Experience Components is a ServiceNow AI Platform feature that is active by default. |
| Next Experience Developer \(NED\) Tools | Install Next Experience Developer Tools from the Google Chrome Web Store. |
| Notifications | Notifications is a ServiceNow AI Platform feature that is active by default. Install Notifications Email Agents by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. The Notification Agent requires the Implementation Agent \(IA\) Orchestration framework and is not supported as a standalone feature. |
| Notify | Notify is a ServiceNow AI Platform feature that is active by default. |
| Now Assist | Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available: - Now Assist for Accounts Payable Operations (APO)
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| Now Assist AI Agents | Now Assist AI agents are available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using Now Assist AI agents, see Install Now Assist AI agents. |
| Now Assist Center | Now Assist Center is available from the ServiceNow Store. For more information about the installation of Now Assist Center, see Configuring Now Assist Center. |
| Now Assist for App Engine | Install Now Assist for App Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Now Assist for Collaborative Work Management \(CWM\) | Install Now Assist for CWM by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Now Assist for Configuration Management Database \(CMDB\) | Install Now Assist for CMDB by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Now Assist for Creator | Install Now Assist for Creator by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Now Assist for Employee Center Pro | Now Assist for Employee Center Pro is a ServiceNow AI Platform feature that is available with activation of the now-activation-platform-default plugin. For details, see . |
| Now Assist for FSM | Now Assist features are available with activation of the Now Assist for FSM plugin. For more information, see Install Now Assist plugins. |
| Now Assist for Financial Services Operations \(FSO\) | Install Now Assist for FSO by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Now Assist for IT Service Management \(ITSM\) | Install Now Assist for IT Service Management \(ITSM\) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Now Assist for Legal Service Delivery \(LSD\) | Install Now Assist for Legal Service Delivery \(LSD\) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Now Assist for Operational Technology Service Management \(OTSM\) | Install Now Assist for OTSM by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Now Assist for Sales CRM for Telecommunications | Now Assist features are available with activation of the Now Assist for Sales CRM for Telecommunications plugin. For more information, see Install Now Assist plugins. |
| Now Assist for Source-to-Pay Operations | Install for Now Assist for Sourcing and Procurement Operations \(SPO\), Now Assist for Supplier Lifecycle Operations \(SLO\) and Now Assist for Accounts Payable Operations \(APO\), and Now Assist for Purchase Order Management \(POM\) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Now Assist for Telecommunications, Media and Technology \(TMT\) | Now Assist features are available with activation of the Now Assist for TMT plugin. For more information, see Install Now Assist plugins. |
| Now Assist for Zero Copy Connector | Install Now Assist for Zero Copy Connector by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Now Assist in Contract Management | Install Contract Management Pro - Prime by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Now Assist in Document Intelligence | Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available: - Now Assist for Accounts Payable Operations (APO) - - Now Assist for Configuration Management Database (CMDB) - Now Assist for Collaborative Work Management (CWM) - - Now Assist for Customer Service Management (CSM) - - Now Assist for Enterprise Architecture (EA) - Now Assist for Operational Sustainability (formerly ESG) - Now Assist for Field Service Management (FSM) - Now Assist for Financial Services Operations (FSO) - - - - - Now Assist for ITOM - Now Assist for IT Service Management (ITSM) - - Operational Technology (OT) Manager Foundation - Now Assist for Operational Technology Service Management (OTSM) - Now Assist for Order Management - Now Assist for Public Sector Digital Services (PSDS) - Now Assist for Sales Force Automation (SFA) - Now Assist for Security Incident Response - - Now Assist for Supplier Lifecycle Operations (SLO) - Now Assist for Sourcing and Procurement Operations (SPO) - Now Assist for Strategic Portfolio Management (SPM) - Now Assist for Telecommunications, Media and Technology (TMT) - - - Now Assist for Vulnerability Response - Now Assist for Zero Copy Connector For more information, see Configuring Now Assist in Document Intelligence. |
| Now Assist in Platform Analytics | Now Assist applications for Platform Analytics are either included by default or you can install them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| On-Call Scheduling | On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries:
Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers. |
| Operational Resilience | Install Operational Resilience by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Operational Sustainability Management \(formerly Environmental, Social, and Governance\) | Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Operational Technology Incident Management | Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Operational Technology Manager | Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Opportunity Management | Install Opportunity Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Order Management | Install Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Password Reset | Password Reset is a ServiceNow AI Platform feature that is active by default. |
| Performance Analytics | Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application. The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches your subscription. For details, see Activating your Performance Analytics subscription. |
| Performance Analyzer | Install Performance Analyzer by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Platform Analytics experience | Platform Analytics experience is a ServiceNow AI Platform feature that is active by default. |
| Playbook | The Playbooks application comes with the Workflow Studio ServiceNow Store app. Workflow Studio is part of the ServiceNow AI Platform® and is available by default. Get the latest Workflow Studio features by downloading the latest Workflow Studio app in the ServiceNow Store, as well as related applications like Process Automation Content and Process Automation Experience Demo. The Playbooks application can be downloaded for patch fixes. To use playbook generation features in Workflow Studio, download the application. To use Agentic Playbooks, enable it through Now Assist. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Policy and Compliance Management | Install Policy and Compliance Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Portfolio Planning | Install Portfolio Planning by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Predictive AI for CSM | Customer Service Management is available with activation of the Customer Service plugin \(com.sn\_customerservice\). For details, see Activate Customer Service Management. Now Assist features are available with activation of the Now Assist for CSM plugin. For more information, see Install Now Assist plugins. Starting with Vancouver Patch 4, Now Assist for CSM is supported. Starting with Zurich Patch 7, Customer Service Management AI agent collection is supported. Check your entitlements to determine whether you have access to the Now Assist for CSM |
| Predictive Intelligence | Predictive Intelligence is a ServiceNow AI Platform feature that is active by default. |
| Privacy Management | Install Privacy Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Process Mining | Process Mining is available by default. For details, see Activating Process Mining. |
| Product Catalog Management and Pricing Management | The Product Catalog Management and Pricing Management features are included with Sales Customer Relationship Management store applications and don’t need activation. Depending on your entitlements, you can install the Product and Pricing Rules application for pricing and product eligibility matrixes from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Product Support for Technology | Install Product Support for Technology and Proactive Service Experience Workflows by requesting them from the ServiceNow® Store. |
| Project Portfolio Management | Project Portfolio Management is a ServiceNow AI Platform feature that is available with activation of the PPM Standard \(com.snc.financial\_planning\_pmo\) plugin. For details, see Activate PPM Standard (Project Portfolio Management). |
| Project Workspace | Install Project Workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Now Assist features are available with activation of the Now Assist for Strategic Portfolio Management (SPM) plugin. For more information, see Install Now Assist plugins. |
| Public Sector Digital Services | Install Public Sector Digital Services by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Purchase Order Management | Install Purchase Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Quote Management | Install Quote Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| RPA Hub | Install RPA Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Recommended Actions for HRSD | Install Recommended Actions for HRSD by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Recommended Actions for Operational Technology Service Management \(OTSM\) | Install Recommended Actions for OTSM and AI Enhanced Recommended Actions for OTSM by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Recruitment workspace | Install Recruitment workspace by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Regulatory Change Management | Install Regulatory Change Management and Now Assist for IRM by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| ReleaseOps | Install ReleaseOps by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Retail | Install the Retail applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Retail Strategic Portfolio Management Suite | Install Retail Strategic Portfolio Management Suite by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Reverse Tunnel | Reverse Tunnel is available in the ServiceNow Store as the Zero Copy Reverse Tunnel store app \(`sn_zc_tunnel`\). For details, see Connect a private relay to the Reverse Tunnel gateway. |
| SPM Enterprise-Wide Deployment | Install Enterprise-Wide Deployment by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| SQL API | SQL API is a ServiceNow feature that is available with the activation of SQL API plugin \(com.glide.rest.sqlapiserver\). The ServiceNow instance requires RaptorDB Professional entitlement to activate the SQL API server-side plugin. The SQL API drivers are freely available for download by anyone with a valid account to the ServiceNow Store. However, the SQL API client would not be able to connect to the ServiceNow instance until the server-side plugin is enabled. For more information, see . |
| Sales CRM for Telecommunications | Install Order Management for telecom, media, and tech by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Sales Forecasting | Install Sales Forecasting by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. |
| Sales Territory Management | Install Sales Territory Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Security Center | Security Center is a ServiceNow AI Platform application that is installed by default with the Zurich release. In addition, Security Center can be updated from the ServiceNow Store in between family releases for faster adoption of new features. |
| Security Incident Response | Install Security Incident Response by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Self-service and omnichannel engagement for CSM | Install self-service and omnichannel applications, such as OpenFrame and Interaction Controls Component \(ICC\), by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Check your entitlements to determine whether you have access to AI email summarization and AI-based context matching for multi-case linking. For details, see Activate email interaction summarization for CSM and Activate contextual email matching for CSM. |
| Service Catalog | Service Catalog is a ServiceNow AI Platform feature that is active by default. |
| Service Exchange \(formerly Service Bridge\) | Install Service Exchange by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Service Operations Workspace for ITSM | Service Operations Workspace for ITSM is active by default and its default version is `9.0` in Australia. When you upgrade from any previous release to Australia from the ServiceNow Store, Service Operations Workspace for ITSM `9.0` is automatically installed. |
| Service Portal | Service Portal is a ServiceNow AI Platform feature that is active by default. |
| ServiceNow AI Lens | ServiceNow AI Lens is available with activation of any Now Assist plugin from the ServiceNow Store. For more information about the prerequisites for using ServiceNow AI Lens, see Configure ServiceNow AI Lens. |
| ServiceNow AI Platform core feature | The ServiceNow AI Platform core features are active by default. |
| ServiceNow CLI | Install ServiceNow CLI by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| ServiceNow IDE | ServiceNow IDE is active by default and available for upgrade in the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| ServiceNow SDK | The ServiceNow SDK is available as a Node Package Manager \(npm\) package from the public npm registry and installed locally. For information about installing the ServiceNow SDK, see . |
| ServiceNow Studio | ServiceNow Studio is a ServiceNow AI Platform feature that is active by default. |
| ServiceNow Vault | Install Vault Console, Now Assist for Vault and Vault Suite by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Setup Hub | Install Setup Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Sidebar | Sidebar is a ServiceNow AI Platform feature that is active by default. |
| Smart Assessment Engine | Install Smart Assessment Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Software Asset Management | Software Asset Management is available with activation of the following plugins:
Activating this plugin automatically activates the following:
To access the foundation capabilities of Software Asset Management, activate this plugin. After you activate the Software Asset Management Foundation plugin, activate the Software Asset Workspace store application (sn_sam_workspace) to complete the setup. The ServiceNow AI Platform® in the Australia release has limited support for the Software Asset Management classic user interface. However, it remains active in your instance, including when you upgrade to a newer ServiceNow AI Platform® release. Install the listed Software Asset Management applications by requesting them from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
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| Sourcing and Procurement Operations | Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Strategic Planning | Install Strategic Planning by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Subscription Management | Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the ServiceNow Store. For cumulative release notes information for applications available on the ServiceNow Store, see ServiceNow Store release notes. |
| Supplier Lifecycle Operations | Install Supplier Lifecycle Operations by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Telecommunications Customer 360 | Install Telecommunications Customer 360 by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Telecommunications Network Inventory | Install Network Inventory Advanced plugin \(sn\_ni\_adv\) by requesting it from the ServiceNow Store. For installation details, see Install Telecommunications Network Inventory. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Telecommunications Service Operations Management \(TSOM\) | Install Telecommunications Service Operations Management \(TSOM\) applications and plugins by requesting them from ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Theme Builder | Theme Builder is included as a core plugin with the Next Experience application and is available by default. You can update to the latest version of Theme Builder from the ServiceNow Store. |
| Third-party Risk Management | Install Third-party Risk Management by requesting it from ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Threat Intelligence Security Center | Install Threat Intelligence Security Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| UI Builder | UI Builder is active by default. You can update to the latest version of UI Builder by downloading it from the |
| Universal Request | Universal Request is available with activation of the Universal Request plugin \(com.snc.universal\_request\). For details, see . |
| Upgrade Console | Upgrade Console is a ServiceNow AI Platform feature that is active by default. |
| Usage Insights | Usage Insights is a ServiceNow AI Platform feature that is active by default. |
| Virtual Agent | Virtual Agent is a ServiceNow AI Platform feature that is active by default. |
| Visa Spoke | Install Visa Spoke by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Vulnerability Response | Install Vulnerability Response and supported third-party integrations by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Workforce Optimization for CSM | Install Workforce Optimization by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Zero Copy Connector for ERP | Install Zero Copy Connector for ERP by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. |
| Zero Copy Connectors | Install Zero Copy Connector Hub by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Zero Copy Connector Hub is also available with activation of the Zero Copy Connectors app \(sn\_data\_fabric\_zcc\), which requires a separate subscription. For details, see Request Zero Copy Connectors. |
Parent Topic:Release notes summaries for Australia features