On-Call Scheduling release notes
The ServiceNow® On-Call Scheduling application enables you to verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Australia release.
On-Call Scheduling highlights for the Australia release
- Configure on-call schedule features using granular roles.
- Configure a monthly roster rotation for an on-call schedule to simplify shift management.
See On-Call Scheduling for more information.
New in the Australia release
Monthly roster rotation for an on-call schedule
Simplify shift management by configuring a monthly roster rotation for an on-call schedule. This option is available only for the 2024 schedule engine.
Granular role for on-call schedule configurations
Configure on-call schedule features using the granular and specific role, sn_on_call_admin. It contains sn_trigger_table_cfg_read and sn_trigger_table_cfg_write roles.
Activation information
On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling. Activating this plugin activates the following third-party libraries:
- FullCalendar library
- DHTMLX scheduler
Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.
Related ServiceNow applications and features
-
In addition to email notifications, you can send on-call escalation notifications as SMS alerts and voice calls. Engage on-call escalation in ServiceNow® Notify conference calls.
-
Access the upcoming shifts and time-off requests of team members in the ServiceNow® ITSM Mobile Agent app. Send On-Call Scheduling escalation notifications as mobile push notifications.
Service Operations Workspace for ITSM
Identify available On-Call Scheduling members of a support group who can be contacted to resolve an issue in ServiceNow® Service Operations Workspace.
Parent Topic:IT Service Management release notes