Skip to content
Release: Australia · Updated: 2026-03-12 · View source

Now Assist in Document Intelligence release notes

The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Australia release.

Now Assist in Document Intelligence highlights for the Australia release

Australia Patch 1

  • Now Assist in Document Intelligence skills are now turned on by default.

Early Availability

  • View citations for multiple attachments using the document and visual insights AI agent.
  • Create skills with data extraction, question answering, and summarization capabilities using document and visual intelligence in Now Assist Skill Kit.

See Now Assist in Document Intelligence for more information.

Important: Now Assist in Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Australia release

  • ServiceNow product tiers

    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

  • Document and visual insights AI agent enhancements

    The document and visual insights AI agent can recognize and provide citations for multiple attachments.

UI changes

Changed in this release

  • Now Assist in Document Intelligence skills are now turned on by default

    The new default behavior works as follows:

    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.

  • Document and visual insights AI agent enhancements

    Tools used by the document and visual insights AI agent are consolidated to improve performance.

  • Changes to limitations

    The file size limit for uploading a file using the attachment summarization feature is changed from 10MB to 20MB.

  • Add a tool

    Document and visual intelligence capabilities used to leverage extraction, question answering, and summarization for skills created with Now Assist Skill Kit is available to users with the appropriate role(s).

Activation information

Now Assist features are available with activation of any Now Assist plugin from the ServiceNow Store. The following plugins are available:

- Now Assist for Accounts Payable Operations (APO)

For more information, see Configuring Now Assist in Document Intelligence.

Plugin information

  • Plugins planned for deprecation

    The following plugin is planned for deprecation in a future release:

    The Document Intelligence Admin (sn_docintel_admin) plugin is planned for deprecation in the Brazil release. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see Now Assist in Document Intelligence.

Additional requirements

Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product.

  • Document Intelligence

    Use ServiceNow® Document Intelligence to streamline the extraction and classification of data from a variety of documents. Document Intelligence is designed to work with existing automated systems, making operations more efficient and saving effort.

  • Now Assist

    Improve the productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.

  • Now Assist Skill Kit

    Use the generative AI skills in ServiceNow® Now Assist products to meet the needs of users in different workflows, including case or incident summarization, chat summarization, resolution notes generation, and code generation.

  • Use ServiceNow® Now Assist in Contract Management to analyze contracts for non-standard and missing clauses, and extract information from signed contracts to automatically add in the contract repository.

Parent Topic:Now Assist and agentic AI release notes