Affected customers list columns
Column details for the Affected customer section in a Customer tab.
| Column name | Description |
|---|---|
| Account | Name of the impacted customer account. |
| Contract value | Total contract value of the account. |
| Account escalated | Indicates whether the account has any proactive cases. |
| Reactive cases | Number of reactive cases associated with the impacted account. |
| Proactive record | Proactive case record that is associated with the account. |
| Communication sent | Indicates whether communication was sent to the customer regarding their issue. |
| Critical affected services | Number of affected services. |
| Major record | Major case record that is associated with the account. |
| Column name | Description |
|---|---|
| Consumer | Name of the impacted consumer account. |
| Communication sent | Indicates whether communication was sent to the consumer regarding their issue. |
| Reactive cases | Number of reactive cases associated with the impacted consumer account. |
| Proactive case | Proactive case record that is associated with the consumer account. |
| Contract value | Total contract value of the consumer account. |
Parent Topic:Product Support for Technology reference