Visual Task Board checklists › Using Visual Task Boards › Visual Task Boards › Configure UIs and portals › Configure user experiences

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create a checklist template for Visual Task Board tasks

A template saves time by creating checklist items automatically. You can add, edit, or remove checklist items without impacting the template.

Before you begin

Role required: none

There are two ways that you can create a checklist template:

Adding a checklist template in Visual Task Board
In Visual Task Board, open the card details for a task.

Note: You cannot give a checklist template a name when you create a checklist template in the Visual Task Board interface. To give a checklist a name, you must configure the checklist template in the ServiceNow AI Platform.
Click the checklist tab (

Image omitted: IconChecklist.png
Checklist tab\).

Image omitted: IconMore.png
More icon\).

The more icon does not display unless you have added an item to the checklist, or if you have a pre-existing checklist template.

Select Save as Template.
In the dialog box, enter a descriptive template name to identify the checklist.

When a user creates a checklist from a template, all templates are listed in alphabetical order and there is no way to filter which templates appear. To provide a better user experience, consider implementing a naming system for checklist templates. For example, include the name of the table or another identifier to clarify how the checklist should be used.
Click Save.
Adding a checklist in the ServiceNow AI Platform
Navigate to All, and search for checklist_template.list.
Select New to create a new checklist template.
Configure the fields for your new checklist template.

Group	You can use this field to limit the group of users that are allowed to use this checklist template.
Template	Your template in JSON. Example: `{"owner":"2816f79cc0a8916401c5a33be04be443","name":"Checklist of items","items":[{"name":"Call the vendor","order":0},{"name":"Follow up email to customer","order":1},{"name":"Slack the supervisor","order":2}]}` The attributes of a checklist template are: Owner The sys_ID of the user who owns or creates the checklist template. Name The name of the checklist template. Items The checklist items. Name The name of a checklist item. Order The order in which a checklist item appears in the checklist.
Name	The name of the checklist template.
User	The role required to use the checklist template.

Your checklist template is created.

Create a checklist from a checklist template by selecting the template from the more icon.