Use AI filter assist
AI filter assist enables you to convert everyday language into an AI-generated encoded query.
Before you begin
Important: The AI filter assist feature is available with ServiceNow® Pro Plus licensing. Discuss licensing with your ServiceNow® account representative for information specific to your contract.
Role required: workspace_user
Procedure
Open a workspace list in your instance.
From the list header, select the filter button (
Image omitted: list-filter-button.png
filter button\).
filter button\).
A dialog box opens for generating filters.
Image omitted: dialog-ai-filter-assist.png
AI filter assist dialog box
AI filter assist dialog box
Select one of the following options from the menu.
- Select Add to existing filters to add additional conditions onto the filter that's currently applied.
- Select Edit existing filters to refine the filter that's currently applied.
- Select Start new to generate a new filter.
Create a query with everyday language using one of the following options.
Enter a query manually.
- Select the microphone icon (
Image omitted: icon-microphone.png
microphone icon\) and speak a query out loud.
microphone icon\) and speak a query out loud.
- Select the submit icon (
Image omitted: icon-submit.png
submit icon\) to generate the filters.
submit icon\) to generate the filters.
A dialog box opens to display the generated filters.
Image omitted: dialog-ai-filter-assist-2.png
Generate filters dialog box
Generate filters dialog box
Review the generated filters and select one of the following options.
- Select the edit icon (
Image omitted: icon-edit.png
edit icon\) to make changes to the generated filters.
edit icon\) to make changes to the generated filters.
- Select **Apply** to submit the filters.
- Show the conditions panel by selecting the filter button drop-down arrow (
Image omitted: list-filter-button.png
filter button\) and **Advanced Filter**.
filter button\) and **Advanced Filter**.
- View a list of filters you generated recently by selecting the history icon (
Image omitted: icon-history.png
history icon\).
history icon\).