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Service Portal › Configure UIs and portals › Configure user experiences
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Analyzing portal performance and usage

Analyze the user experience and performance of a portal. With these analytics and performance evaluation tools, you can gather insights to improve your portal's performance and usage.

  • Analytics and Reporting Solutions for Service Portal
    Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. This Platform Analytics Solution provides metric visualizations to better understand the Service Portal user experience and identify how to improve it.
  • Evaluate the performance of a portal page
    Evaluate how the widgets on a page perform against performance benchmarks that you specify.
  • Get a list of widgets per page
    Get a summary of all widgets that appear on Service Portal pages. Use this data to better understand widget customizations and page usage.

Parent Topic:Service Portal