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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

SC Categories widget

The SC Categories widget displays Service Catalog categories. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The system renders the categories available in this widget from the Categories table in Service Catalog [sc_category].

Image omitted: CategoryWidget.png
Screenshot for the SC Categories widget

If you associate your portal with multiple catalogs, then the SC Categories widget also includes a menu to select which catalog to browse.

Image omitted: sc-categories-menu.png
Menu to select a catalog

For more information on associating your portal with catalogs, see Configure a catalog in Service Portal.

Instance options

FieldDescription
Data
PageDefines what page opens when a user clicks a category. By default, this option redirects to the page for the selected category.
Number of categories to loadSpecifies the number of categories displayed in the Categories pane. By default, ten categories are displayed. If there are additional categories, the Show All option is available.
Presentation
Bootstrap colorColor scheme for the widget. The default colors are defined by the portal theme, but if you want the instance to have a specific color, select the option from the list.
Category LayoutSelect a flat or nested layout. A flat layout shows all of the available categories. A nested layout shows only the parent categories. Use a nested layout if you have a large number of categories to prevent an unnecessarily long list. Click
Image omitted: Expand.png
Plus sign icon that appears next to a category with nested topics to expand the sub-categories.The widget only supports three levels of nesting. After level four, categories appear in the flat view.
Behavior
Hide at XSHides the categories option on small screens, for example, on smart phones. The default is set to false.
Omit badgesShow or hide the number of items included in each category.
Check canView per itemVerifies with each item that the user has the right roles to view the catalog item.

Note: If a category contains more than 200 items, update the following instance options on this widget for better performance:

  • Category Layout: Flat
  • Omit badges: True
  • Check canView per item: False

Parent Topic:Service Catalog widgets

Related topics

Catalog Content widget

Catalog Homepage Search widget

Recent & Popular Items widget

Request Fields widget

Requested Items widget

Requests and Approvals widget

SC Catalog Item widget

SC Category Page widget

SC Order Guide widget

SC Popular Items widget

SC Save Bundles widget

SC Saved Carts widget

SC Scroll to top widget

SC Shopping Cart widget

SP Variable Editor widget

SC Wish List Cart widget

Create and edit a page using the Service Portal Designer

Configure widget instances

Clone a widget

Access Service Catalog categories in Service Portal