Enable Document Viewer

Enable Document Viewer to view documents directly rather than download them to view them in their native applications.

Before you begin

Role required: admin

About this task

Document Viewer is enabled by default. Activate it at the instance level and then enable it at the table level for the tables where you want to use it. Ensure that the system property com.snc.documentviewer.enable_document_viewer is set to true or create it if it does not already exist. To de-activate Document Viewer, create the system property com.snc.documentviewer.enable_document_viewer manually and set it to false.

Procedure

1. Activate Document Viewer at the instance level

   1. Navigate to All > System Definition > All Available Applications > All.

   2. Enter ServiceNow Document Viewer or com.snc.documentviewer in the Search field.

   3. Select Install.

2. Activate Document Viewer for the tables where you want to use it.

   1. Navigate to System Definition > Dictionary.

   2. Search for the table, open the record with the type field Collection.

   3. Enter Use Document Viewer in the Attribute field.

   4. Enter true in the Value field.

   Document Viewer is enabled at the table level. Repeat this procedure for each table for which you want to enable Document Viewer.

Parent Topic:Document Viewer

Related topics

Disable Document Viewer