Configure stacked view for the Activity stream
Configure a stacked view option for journal fields in the Activity stream.
Before you begin
Role required: admin
Procedure
Navigate to
sys_properties.list.Add the glide.ui.activity.journal.stacked system property.
For more information on adding a system property, see Add a system property.
Set the Value to true.
Important: Ensure there are no mandatory fields. Mandatory fields in the Activity stream prevent the stacked view option from displaying.
To give agents the option of using a rich text editor, search for and set the glide.ui.journal.use_html property to true .