Help Center content thumbs up and down feedback

Help Center content includes a thumb up or thumbs down feedback option for each Help center article in your instance.

Help Center content feedback

When viewing Help Center content, after an article is selected, a thumb up or thumbs down feedback option is included for each Help center article in your instance. A feedback helps to notify whether the article is helpful or if improvements can be made.

Feedback analytics

To view the feedback analytics, navigate to All > User Experience Analytics > Dashboard.

In the example provided, Service Operations Workspace is selected, and in the left-hand navigation Analytics > Events are selected. The events page displays a list of events within the workspace, and the number of occurrences for each event.

In this example, after selecting the Thumbs up event, the thumbs up dashboard displays to show.

• Occurrences
• Page name
• Page Id
• Pathname
• Sys_Id
• Topic Id
• Version