Use keyboard shortcuts for emails

Use keyboard shortcuts to view response templates, drafts, and email templates.

Before you begin

Role required: email_composer

Procedure

1. Open a workspace record on your instance.

2. Open either the mini email composer or the full email composer.

   • Open the mini email composer

     From the Compose section, select the Email tab.

   • Open the full email composer

     Select the More Actions icon (

1. In the email body, enter a keyboard shortcut.

   • View response templates

     Enter /r.

   • View drafts

     Enter /d.

   • View email templates

     Enter /e.

2. Enter a keyword after the keyboard shortcut to search for a response template, draft, or email template.

3. Select the action or press the Enter key.