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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

PCI compliance score dashboard

The PCI compliance score dashboard shows how your instance conforms to payment card industry (PCI) security standards. Use the dashboard to view your compliance score and modify your configuration to improve security.

Image omitted: pci-comp-dash.png
PCI compliance score dashboard with sample values

Required ServiceNow AI Platform roles

security_dashboard_user or admin, needed to view the PCI compliance score dashboard.

Access the PCI compliance score dashboard

To open the dashboard, navigate to System Security > Instance Security Center. From the instance security center, click Compliance Scores in the header, then select PCI Compliance Score.

Use cases

For examples of how different people in your organization would use this dashboard, see these use cases.

UserDashboard use
Security dashboard user (security_dashboard_user)Continually monitor and manage instance security compliance.
Admin (admin)Continually monitor instance security compliance to detect and respond to security threats.

Indicators

IndicatorDescription
PCI Compliance ScoreDisplays your instance's compliance score as a percentage. This percentage of represents the percentage of security configurations on your instance that meet compliance standards. The indicator also displays the date the compliance score was calculated, and a comparison with the previous calculated score.

Data visualization

TitleTypeSource tableDescription
PCI Compliance
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Stacked bar chart Stacked bar chart
Security Configurations \[isc\_security\_configurations\]Displays compliant and non-compliant security configurations in high, medium, and low categories. Click an area of the report to display the matching security configurations.

Parent Topic:Check the daily compliance score and configure security property settings