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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

MFA metrics dashboard

The MFA metrics dashboard shows information on your instances multi-factor authentication configuration. Use the dashboard to ensure your MFA configuration meets your security standards.

Required ServiceNow AI Platform roles

security_dashboard_user or admin, needed to view the PCI compliance score dashboard.

Access the MFA metrics dashboard

To open the dashboard, navigate to System Security > Instance Security Center. From the instance security center, click Metrics in the header, then select MFA Metrics.

Use cases

For examples of how different people in your organization would use this dashboard, see these use cases.

UserDashboard use
Security dashboard user (security_dashboard_user)Continually monitor and manage instance security compliance.
Admin (admin)Continually monitor instance security compliance to detect and respond to security threats.

Indicators

  • Users Enrolled for MFA

    Displays the total number of users on the instance enrolled in MFA . Click to open the Analytics hub for more detail.

  • Users using MFA Bypass

    Displays the total number of users using MFA bypass . Click to open the Analytics hub for more detail.

Data visualizations

TitleTypeSource tableDescription
High Privilege MFA UsersBar
Image omitted: bars-total.svg
Bar chart
MFA User Trend
Image omitted: trend.svg
Trend chart Trend
  

Parent Topic:Monitor instance metrics