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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Exploring High Security Settings

High Security Settings refer to several security options available in your instance.

The High Security Settings module is activated with the High Security Settings plugin, which is active by default on new instances. If High Security Settings are not active on your instance, see Requesting High Security Settings activation. To learn more about this plugin, see Enable High Security Plugin in Instance Security Hardening Settings. Properties for these types of high security settings are available:

  • Default property values: To harden security on your platform by centralizing all critical security settings to one location for management and auditing.
  • Default deny property: Provides a security manager property to control the default security behavior for table access.
  • Security Administrator role: Provides a role to prevent modification of key security settings and resources. The Security Administrator role is not inherited by the admin role and must be explicitly assigned.
  • Elevated privileges: Allows users with the security admin role to operate in the context of a normal user and elevate to higher security role when needed.
  • Property access controls: Allows security administrators to set the roles required to read and write properties.
  • System logs: Are read only.
  • Access control rules: Control what data users can access and how they can access it.

Note:

  • High Security Settings also automatically activates the Contextual Security plugin, if it is not already active. In addition, Platform Security Settings - High delivers settings and features in the context of increasing the security of your instance.
  • The Instance Security Hardening Settings content contains detailed descriptions, and compliance values, for the security-related system properties and plugins in the ServiceNow AI Platform.
  • To learn more about each of these properties, see Hardening settings.

There are two ways to set or change High Security Settings properties.

  • Navigate to System Security > High Security Settings.

    Options on the High Security Properties page are Yes or No.

  • Navigate to the sys_properties.list and search for the property you want to set or change.

    Options in the System Properties table [sys_properties.list] are true or false.

Property access control

Two additional columns are created in the Properties [sys_properties] table when High Security Settings are active:

  • read_roles: A comma-separated list of role names that are allowed to read all fields of this property.
  • write_roles: A comma-separated list of role names that are allowed to write/modify all fields of this property.

Properties listed in the Properties table have read_roles of admin, and write_roles of security_admin. Users with the admin role can view and read the property values, but must elevate to the security_admin role to modify them.

Notifications

Activation of high security settings also activates security warning messages. The following is an example of a message that appears after an approval.

Image omitted: Highsecuritywarning.png
Security Warning notification

High Security Settings properties

PropertyDescriptionDefault ValueInstance Security Hardening Settings
glide.ui.escape\_text

Escape XML values at the parser level for the user interface. Prevents reflected and stored cross-site scripting attacks. This property is not applicable in Service Portal.

Note: This property is set to true by default in Vancouver and later releases, and can't be changed by administrators. For a use case where the property has to be changed, contact customer support.

YesEscape XML markup
glide.ui.escape\_all\_scriptForces all expressions within Jelly JavaScript `

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