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Service provider reference architecture › Recommended practices for service providers › Domain separation for service providers › Access Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Service provider reference architecture for Service Integration Management (SIAM)

The Service Integration Management Service Integration and Management (SIAM) for service provider (SP) architecture integrates services for a unified customer experience.

Attributes of SIAM architecture

  • Customers access SP services on a dedicated or shared portal to the SP shared instance.
  • SPs use ServiceNow shared instances to manage their service delivery.
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Reference architecture SIAM
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Reference architecture comparison

Parent Topic:Service provider reference architecture