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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Specify lockout for failed login attempts

The system provides inactive script actions that enable you to specify the number of failed login attempts before a user account is locked and to reset the count after a successful login.

Before you begin

Role required: password_reset_admin

Procedure

  1. Navigate to All > System Policy > Script Actions to view or activate the scripts.

    Note: Starting with the Kingston release, following a zBoot, the script actions SNC User Lockout Check with Auto Unlock and SNC User Clear are activated.

    To learn more about properties that affect failed login attempts, see Managing failed login attempts (instance security hardening) in the Instance Security Hardening Settings.

Script actionDescription
SNC User Lockout Check with Auto Unlock- Uses the value of the glide.user.max\_unlock\_attempts property to set the limit for failed login attempts. - Unlocks the user account after the time period that is specified for the glide.user.unlock\_timeout\_in\_mins property. If no value is specified, then the system unlocks the user account after the default period of 15 minutes.
SNC User Lockout CheckTracks the number of failed login attempts and locks the user account after a specified number of failed login attempts \(default: 5\).
SNC User ClearUpdates the user record after a successful login: Resets the number of failed login attempts and updates the date of the last login.

What to do next

Each time a user attempts to log in, the action is recorded in an event log. You can view a log of failed login attempts.

  1. Navigate to System Policy > Event Logs.
  2. Filter for login.failed in the Name field. You can view the attempted login name, date, and IP address logged for the attempt.