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Release: Australia · Updated: 2026-07-09 · Official documentation · View source

Use Multi-Provider SSO to set up an SSO approval for an OIDC authentication

An SSO approval with e-signature requires configuration on the SAML IdP and the ServiceNow instance.

Before you begin

Role required: sso_config_admin, business_rule_admin, script_include_admin

About this task

The SAML IdP must support and honor the forceAuthn attribute in SAML assertion requests. E-signature doesn’t function without this IdP setting. Set up an approval with e-signature using credentials from a SAML 2.0 authentication.

Procedure

  1. Activate the Approval with E-Signature plugin.

  2. Navigate to Multi-Provider SSO > Identity Providers and verify your OIDC provider configurations

  3. On the eSignature Approval tab, enter the following e-signature SAML properties.

Assertion Consumer URL for eSignature authenticationThis property defaults to the appropriate URL. To configure this property, select the lock icon to make this field editable. After edits, select the icon to lock the field.
Authentication pop-up Dialog WidthWhen a user approves a request using eSignature, a dialog opens and a user can enter credentials. This setting controls the width of that dialog box. The default is 800.
Authentication pop-up Dialog HeightWhen a user approves a request using eSignature, a dialog opens and a user can enter credentials. This setting controls the height of that dialog box. The default is 900.
Image omitted: sso-esignature-approval-oidc.png
OIDC eSignature Approval
  1. Select Submit if you are configuring the E-signature during the initial OIDC setup or Update if you want to update the details in the E-signature.