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Using MFA › Multi-factor authentication › Authentication › Access Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Authenticator Applications

Use third party authenticator applications to generate temporary MFA pass codes.

An authenticator application is third-party software that generates temporary pass-codes. You can use these pass-codes along with your password to login into an instance that requires multi-factor authentication (MFA).

If your administrator has enabled MFA on your instance, you see a prompt for a pass-code after entering your user and password during login.

Image omitted: mfa-new-exp-auth-app.png
TOTP setup

ServiceNow requires authenticator applications that support Time-based One-time Passwords (TOTP).

ServiceNow tests MFA with the following authenticators:

  • Google Authenticator
  • Microsoft Authenticator
  • LastPass Authenticator
  • Authy
  • FreeOTP
  • Duo
  • Okta Verify

Note: Other authenticators not listed might also be compatible, but are not tested by ServiceNow.