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MFA Dashboard › Multi-factor authentication › Authentication › Access Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Log in Metrics

Log in Metrics displays the log in trends on the ServiceNow.

Log in Metrics on the MFA Dashboard are as follows:

Multi-factor Authentication (MFA) factors used

Classification of MFA factors used during the username-password based login.

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MFA factors used

User-password logins without Multi-factor Authentication (MFA)

The percentage of username-password based log ins without Multi-factor authentication. This metric provides an insight on the adoption of MFA over a period of time.

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User-password based log ins without MFA

Note: Ideally, the score should gradually decrease and should be zero over a period of time (Refreshed once a day to collect records for a day before).