Configure push notification (Okta Verify)

Configure Okta Verify to receive push notifications for secure and convenient identity verification.

Before you begin

Role required: auth_factors_admin

The push notification authentication factor on Okta must be enabled. To learn more, see Okta Support Center.

Note:

• Currently, only Okta Verify is supported for push notifications with ServiceNow AI voice agents.
• The users must have the Okta Verify app installed and configured on their phones.

Procedure

1. Log in to your Okta admin account.

2. Navigate to Security > API.

3. Select Tokens.

1. Select Create token to create token and copy its value.

   For example, O0EYJEm|b34aYViOYaav3KnqxsItV_mPI9_p2N46Cc.

2. On the instance, open the Connection & Credential Alias record.

   For example, <instance_url>/sys_alias.do?sys_id=692e16a0ffb72210d487ffffffffff1b.

1. Select New under the Connections tab.

2. Specify the following field on the HTTP(s) Connections form.

   • Name
   • Connection alias
   • Connection URL

1. Select the Search icon next to Credentials to add new API Key Credentials.

1. Specify the Name and API Key on the API Key Credentials form.

   Note: The API key should be prefixed with ‘SSWS'. If the copied token value is 00iJ88ydm9ZLnDNE8AeGsmjcUC-ZFyCt3pts2pNTwZ you must provide the value as SSWS 00iJ88ydm9ZLnDNE8AeGsmjcUC-ZFyCt3pts2pNTwZ.

1. Select Submit to submit the API Key Credentials.

2. Select Submit on the Connection record.