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Release: Australia · Updated: 2026-06-12 · Official documentation · View source

Configure an OAuth OIDC provider for accepting third-party token

Configure an OAuth OpenID Connect (OIDC) provider to accept identity tokens generated by a third-party OIDC provider using inbound API calls using Single Sign-On option (Multi-Provider SSO).

Before you begin

Role required: oauth_admin

About this task

The ServiceNow AI Platform supports OpenID Connect (OIDC) through the external Single Sign-On (SSO) implementation in addition to inbound API calls.

For an example of an OIDC provider configuration, see Set up Microsoft Entra ID spoke. For an SSO-specific example of an OIDC provider configuration, see Create an OpenID Connect (OIDC) configuration for Single Sign-On (SSO).

Procedure

Navigate to All > System OAuth > Application Registry.
Select New, then select Configure an OIDC provider to verify ID tokens, and then fill in the form.

Alternately, you can select an existing template for an OIDC provider (ADFS, Auth0, Azure AD, Google, Okta), and then fill in the form.

Field	Description
Name	A unique name that identifies the OAuth OIDC entity.
Client ID	The client ID of the application registered in the third-party OAuth OIDC server. This value should be the same as the value of the `aud` claim in the JWT token.
OAuth API Script	A script you can use to customize requests and responses to an external OAuth provider.
OAuth OIDC Provider Configuration	The OIDC providers (ADFS, Auth0, Azure AD, Google, Okta) can be used to validate the JWT token. Select the record of your OIDC provider configuration to validate the User Claim and User Field are set appropriately. Also, make sure to fill the following fields: Enable JTI claim verification: When enables,the ServiceNow JWT token validation also validates the JTI sent by the provider. OIDC Metadata URL: Details of the Well-known configuration of the OIDC provider. Note: If validation isn’t checked, the `jti` can’t be validated, regardless if it’s present in the JWT token. The claim name in the token must be `jti`.
Clock Skew	The number, in seconds, for the constraint to be considered valid. The default is 300.
Enforce Token Restrictions	Select this option to allow only tokens used with APIs set to enable the authentication profile. You can grant access using an API access policy. For more information, see Create REST API access policy.
Active	Select the check box to make the OAuth application active.
Client Type	Choose the client type, based on the type of your client. Options:- Iframe Embedded - Integration as a User - Integration as a Service To learn more, see Configure client type for OAuth and SSO records.

Select Submit.

The record is saved in the Application Registries [oauth_entity] table.

When your instance issues tokens and authorization codes it creates a record in the Application Registries [oauth_entity] table with type External OIDC Provider. For more information, see .
Go to the related list on the record OAuth Entity Profiles to validate a system-generated default profile for the new OAuth provider without any scope.

You can change or add an OAuth provider profile including the name, grant type, and OAuth Scope.
Go to the related list on the record OAuth Entity Scopes to define all available OAuth scopes for this OAuth provider.

The scopes defined can be selected when you create or update a profile. Each OAuth scope defined contains a name and a scope that you must get from the provider specification, such as a read-scope or a write-scope. Each scope must be defined separately.
Go to the related list on the record User Provisioning to enable automatic user provisioning.

Automatically provision users	Option to enable force authentication for users.
Provision data source	The data source to use to transform an OIDC token to a ServiceNow user. Use the Lookup list to select the predefined data source template, then open the record to configure the Transformed table mapping. When configuring the Transform mapping, the source fields are from the JWT token, the target fields are from the sys_user table.
User roles applied to provisioned users	The user roles applied to the newly provisioned ServiceNow users.

The following is an example of a cURL request to invoke a REST API call

Invoke a REST API call.

Perform the following steps:

Register the app in the OpenID Connect Provider.
Configure the OAuth OIDC Entity.
Configure the OIDC Provider:


OIDC Provider	Name of the OIDC provider.
OIDC Metadata URL	Specify the OIDC Metadata URL \(well-known configuration URL\). This information is used to fetch the public keys to validate the token through the `jwks` endpoint.
User Claim	The the claim which is validated against user table.
User Field	User claim which identifies user record.
Enable JTI claim verification	When enabled, the ServiceNow JWT token validation will also validate the JTI sent by the provider. Note: If validation isn’t checked, the `jti` can’t be validated, regardless if it’s present in the JWT token. The claim name in the token must be `jti`. This information is used to help prevent replay attacks.

Get a JWT token from your OIDC provider. The method depends on your provider and the OAuth flow your application uses. For example, to get an ID token from Okta using a resource owner password grant:

curl -X POST https://<your-okta-domain>/oauth2/default/v1/token \
  -H "Accept: application/json" \
  -H "Content-Type: application/x-www-form-urlencoded" \
  --data-urlencode "grant_type=password" \
  --data-urlencode "username=<user@example.com>" \
  --data-urlencode "password=<password>" \
  --data-urlencode "scope=openid" \
  --data-urlencode "client_id=<client_id>" \
  --data-urlencode "client_secret=<client_secret>"

Copy the id_token value from the response. Use this as the Bearer token in the next step.

Invoke a REST API call.

Use the ID token in the Authorization header to access the Table API or a scripted web service.

curl -X GET --header "Accept:application/json" https://<instance_name>.service-now.com/api/now/table/incident/897b04f2dbd4a300a135364e9d961952 -k 
--header "Authorization: Bearer eyJraWQiOiJjNTZtZTlXU0xPVnY3UFMwcTg4Qzl1b0lzNjFQYTdmUG4yZFVFOW9RNUg4IiwiYWxnIjoiUlMyNTYifQ.eyJzdWIiOiIwMHVnZDg1OD
VkczI1WXpUSjBoNyIsIm5hbWUiOiJpbXJhbiBhbGkiLCJsb2NhbGUiOiJlbi1VUyIsImVtYWlsIjoiaW1yb241NDNAZ21haWwuY29tIiwidmVyIjoxLCJpc3MiOiJodHRwczovL2Rldi05MzQ
xMjEub2t0YXByZXZpZXcuY29tIiwiYXVkIjoiMG9hZ2Q4bzk3a2lCT3dwd0IwaDciLCJpYXQiOjE1Mzc5MzMzMjYsImV4cCI6MTUzNzkzNjkyNiwianRpIjoiSUQueThVdXpWNUg2bm16SzRs
OTI1RFVrQnJoR1o1MmJzVVpGVHRVTEphQjg3ayIsImFtciI6WyJwd2QiXSwiaWRwIjoiMDBvZ2Q4NTgycEFqZDZTemcwaDciLCJub25jZSI6InNub3ciLCJwcmVmZXJyZWRfdXNlcm5hbWUiO
iJpbXJvbjU0M0BnbWFpbC5jb20iLCJnaXZlbl9uYW1lIjoiaW1yYW4iLCJmYW1pbHlfbmFtZSI6ImFsaSIsInpvbmVpbmZvIjoiQW1lcmljYS9Mb3NfQW5nZWxlcyIsInVwZGF0ZWRfYXQiOj
E1Mzc5MzAxOTcsImVtYWlsX3ZlcmlmaWVkIjp0cnVlLCJhdXRoX3RpbWUiOjE1Mzc5Mjk2NjF9.OG87SYxWFgHGlhBYby2H79diRm9rlYZTeEkIINRUatwg-p4739htB8xEY-5_t6yU_6k5w1
0pdgtt5M5QFZRPXVbQZNoGtY-Bxn0BjaimcFgoWfhY_0ldnGTkzN2RYyIHvrf9-yhxg347zvczmLrgMMa_VwG4rxrtE6rUXaIpIeIK5b-Deq8ADz8UTUTKpF_5RWk4X-oh5xK6BLniFHk4ShO
Zq2v_mjproXwKk5euJKrVrar2lQ4adZCOSTRuTf3ThMO5WDh0sel-82LngXtLzRJJ51IqxAsXns0kJHLLqLtH1hXNRKfwT1ScQoE_OfWm4t0KryI2j4wSMEanFtLXIw"

If the user is authenticated, a valid application/json response is returned. Otherwise, a "User Not Authenticated" error message is returned.
```
User Not Authenticated
{"error":{"message":"User Not Authenticated","detail":"Required to provide Auth information"},"status":"failure"}
```