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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View the upgrade history of a ServiceNow Store application

View the upgrade history of an application that you purchased and installed from the ServiceNow Store.

Before you begin

Role required: admin, sn_appclient.app_client_company_installer (can only install applications that match the instance company), sn_appclient.app_client_user, unified_plugin_read_only

Procedure

  1. Navigate to System Applications > All Available Applications > All.

  2. Find the application using the filter criteria and search bar.

  3. Select the menu icon (

Image omitted: menu-icon.png
Menu icon \) on the application tile, and then select **View upgrade history**.
**Note:** When customers upgrade to this new version of your application, the Deletes in your author\_elective\_update folder will be written as Skips in the Upgrade History entry for this application upgrade. Your users can browse the Skip list, and apply the changes on a case-by-case basis. Your customers have the option of setting com.glide.apps.include\_my\_deletes to false, which will skip writing Skip records as well.

Parent Topic:Installation considerations