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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Creating users

Users are typically added through Lightweight Directory Access Protocol (LDAP) directory integrations. Admins can also manually add users to the instance, enable self-registration for new users, and impersonate users to ensure that they have the proper access privileges.

For more information on LDAP integrations, see Lightweight Directory Access Protocol integration.

  • Create a user
    You can add a user to your instance to enable them to log in and use designated application features.
  • User self-registration
    The User Registration Request [com.snc.user_registration] plugin provides the ability for unregistered users to request access to a ServiceNow instance. An administrator can activate the plugin.

Parent Topic:Creating users, companies, and departments