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Impersonating users › Monitoring user activity › User administration › Configure core features › Administer the ServiceNow AI Platform
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Impersonate a user

You can select a user or enter a different user name to perform an impersonation.

Before you begin

Role required: impersonator

Procedure

  1. In the banner frame, select your user profile picture to open the user menu.

  2. Select Impersonate User.

    • In Next Experience:
Image omitted: impersonation-3.png
Impersonate user dialog box in Next Experience.
-   In Core UI:
Image omitted: imperson-CoreUI.png
Impersonate User in Core UI
The Impersonate user dialog box displays.

  1. Select a user from the Recent Impersonations list or enter a different user's name in the user selection field.

    • In Next Experience:
Image omitted: impersonation-4.png
Impersonate user dialog box in Next Experience.
-   In Core UI:
Image omitted: impersonate-user-CoreUI.png
Impersonate User dialog box in Core UI

  1. Select Impersonate User.

  2. To impersonate another user while impersonating a user, open the user menu and select Impersonate another user.

  3. To return to your original login, open the user menu and select End Impersonation.

    Note: In some cases, impersonating a user might cause an issue that makes it difficult to switch back. If you’re presented with a broken page while impersonating a user in a test environment, you may need to force a logout. To do so, navigate to http://<instance name>.service-now.com/logout.do and log back in.

Parent Topic:Impersonating users