Display resolve time as a duration

You can display the resolve time as a human-readable duration rather than an integer representing a duration in seconds.

Procedure

1. From the Incident or Request form, right-click the form header and click Configure > Table.

2. From the Columns embedded list, click Resolve time.

3. From the Attributes related list, click New.

4. Enter these values.

   Field	Value
   Attribute	Format
   Dictionary entry	Resolve time
   Value	glide_duration

5. Click Submit.

   The resolve time appears in forms and lists as a duration, expressed in days, hours, and minutes.

   Note: This attribute does not change the field data format, which remains an integer representing a duration in seconds. In reports and data exports, it still appears as the actual number of seconds, rather than as a duration.

Parent Topic:Resolve time