Event registry
You can use events to schedule actions or tasks to occur when conditions are fulfilled.
For example:
kb.view
An event triggered when a user views a Knowledge Base article. You use it to trigger the script action Knowledge View that create a Knowledge Use record every time an article is viewed.
incident.commented
An event triggered when a user comments on an article, used by two incidents commented email notifications.
Inactivity Monitors
If a record has not been updated for a defined length of time, an inactivity monitor triggers an event.
Script Actions
Scripts that trigger when an event is recorded in the log. You can set scripts to execute whenever a particular activity occurs in the platform, rather than at a particular time, such as scheduled jobs, or in response to particular conditions, such as Business rules.
Notifications
You can also use events to trigger Email Notifications when an event is recorded in the log.
Parent Topic:Event scheduling
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