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Task table structure › Working with Task table › Table admin › Tables and data › Configure core features › Administer the ServiceNow AI Platform
Release: Australia · Updated: 2026-07-09 · Official documentation · View source

Reminder table

The Reminder [reminder] table provides a way to auto-generate reminders for a task.

Any table that extends the Task table, such as the Incident [incident] table, can use the Reminder [reminder] table.

You can add Reminders as a related list to the Incident form by opening the form context menu, navigating to Configure > Related Lists, and then adding Reminders->Task.

By default, only an administrator can create or modify a Reminder record. To enable non-administrators to create reminders, you must add create and read ACL rules to the Reminder [reminder] table and specify the user's role.

Note: You can only create reminders for active task records.

To access the Reminder table, type reminder.do in the filter navigator.

FieldDescription
TaskRefers to the parent task record.
UserSpecifies the user who has logged in to the system.
Remind meSpecifies the time before which the reminder must be sent. Available values are: 15 minutes, 30 minutes, 1 hour, and 2 hours. You can add values to this field as required. Note: Internally in the system, the value is always converted to minutes and then stored in the Remind me field.
Before

Refers to a date field on the parent task record.

Note: The Activity due and SLA due fields are legacy fields with an UNKNOWN value that you can't use. You can only use the Due date and Follow up fields.

Note the following details about using the Before field.

  • The parent task record must have a value in the field you specify. For example, if you select Due date, the parent task record must have a value in Due date before you can save the reminder.
  • You can use a date field other than Due date or Follow up by performing the following steps:
    1. Select either Due date or Follow upin the Before field.
    2. Save the reminder.
    3. Find the reminder in a list view using one of the following methods:
      • In the parent task record, configure the form, and then add Reminders as a related list.
      • Navigate to reminder.do and search for the reminder.
    4. In the list view, change the Before field value to a different date field from the parent task. Use the field name and make sure the field has a value. For example, enter work_start to use the Actual start field instead.

Note that you can't make additional changes on the reminder form without changing the Before field value back to either Due date or Follow up.

UsingSpecifies the method by which the reminder must be sent. Available options are: Send an Email and Outlook Calendar.
SubjectSpecifies the subject or the reason of the reminder. Maximum number of characters allowed on this field is 100.
NotesProvides a space where you can enter your comments regarding the reminder. Maximum number of characters allowed on this field is 8000.

Parent Topic:Task table structure