Baseline assignment rules example
A baseline instance contains certain assignment rules.
| Name | Table | Conditions | Assigned to user, Assigned to group, or Script |
|---|---|---|---|
| Networking | incident | Category is Network | User: System Administrator Group: Network |
| Database or Software | incident | Category is one of Request, Inquiry / Help, Software, Hardware | User: System Administrator Group: Software |
| SC Item fulfillment - Field Services | Ticket | Parent.Task type is Request item | Group: Field Services |
| Release Planning | release\_phase | Name is Plan | Script: |
| IT Hardware | sc\_req\_item | Approval is Approved and Item.Category is Request Computers and Hardware | User: System Administrator Group: Hardware |
| Service Desk | incident | Active is true | Group: Service Desk |
Parent Topic:Defining assignment rules
Related topics
Precedence between data lookup, assignment, and business rules