Prevent numbering gaps
By default, numbers are generated every time a new record is created.
Before you begin
Role required: admin
About this task
When records are created but not saved, a gap in the numbering is created. You can prevent these numbering gaps by generating numbers only when records are saved.
Procedure
Navigate to All > System Properties > System.
Set the property Assign a task number only upon insert (prevents unused numbers), glide.itil.assign.number.on.insert, to true.
Note: If an insert is aborted, it still consumes a new task number, leading to gaps in the sequence.
Click Save.
Parent Topic:Record numbering