Configure attachment icons
Configure the icon that appears beside an attachment of a particular file type.
Before you begin
Role required: admin
Procedure
Determine the path of the image file or upload a new image.
To view the images available for attachment icons, navigate to
https://<instance-name>.service-now.com/image_picker.doin your browser. Hover over the icons to see their paths in the tooltips.You can also store your own icons and use them as attachment icons. See Storing images in the database.
Navigate to System UI > Attachment Icon Rules.
Open an existing rule or select New to create a new rule.
Enter the rule details.
| Field | Description |
|---|---|
| Select icon by | Select MIME Type or File Extension.Note: If a file type has an icon specified by MIME Type and a different icon specified by File Extension, the MIME Type icon takes precedence. |
| MIME type | If Select icon by is MIME Type, enter the MIME type and subtype to associate with the icon, separated by a slash (example: application/pdf). |
| File extension | If Select icon by is FIle Extension, enter the file extension to associate with the icon beginning with the period (example: .pdf). |
| Icon | Enter the path to the icon image file \(example: `images/icons/attach_pdf.gifx`\) |
- Click Submit or Update.
Parent Topic:Administering attachments